Our terms and conditions

General terms of agreement and privacy policy § 1 Applicability The following general terms and conditions for purchases via the internet are applicable to the purchaser in the version that is valid at the time of the purchase. § 2 Closing a transaction When closing a transaction on the internet auction site eBay, § 10 and § 11 of eBay’s general terms of agreement apply. When closing a transaction on eBay Express, § 6 of the general terms of agreement of eBay Express apply. You will find a link to the respective eBay terms of agreement at the end of every eBay page. For closing a transaction within the framework of an order from our internet shop, the following terms apply: a) By sending off an order, the client makes an offer as outlined in § 145 of the Civil Code (BGB). The client receives confirmation of receipt of the order by email. In the event of any potential mistakes having occurred in the product range advertised on our internet site we will draw the client’s attention to this, as the case may be, and submit an appropriate counter offer to him/her. b) The client waives his right to have access to an offer that has been accepted according to § 151 S.1 of the Civil Code (BGB). The agreement with us comes into effect, if we accept the client’s offer in writing (handwritten or typed) within ten days, or if the goods ordered have been sent within this timeframe, or if the client has made an advance payment. In the event that the client chooses the advance payment option, the agreement comes into effect as soon as the client actions the advance payment, provided that the payment occurs within ten days of the order having been sent off. $ 3 Despatch, shipping and transfer of risk Delivery takes place in accordance with the respective shipping fees outlined in the offer. In so far as the client is the consumer, we carry the shipping risk irrespective of the shipping method. If however the client is a business, all shipping risks are passed on to the client as soon as the goods are transferred from us to the contracted logistics associates. § 4 Reservation of proprietary rights We retain ownership of the delivered goods until full payment of the purchase price has been made. § 5 Guarantee a) It is guaranteed that at the time of handing over the goods, the goods are approximately in the condition as stipulated in the agreement, and free from any defects i.e. that the goods suit the purpose set out in the agreement or the purpose or performance for which they are intended, and would meet the standard expected of such goods, as the client would expect them to be based on our specifications, or those of the manufacturer. Specifics of the goods according to our specifications, labelling or advertising only constitute part of the agreed condition of the goods, if this is specifically mentioned in the offer and established by us in writing, or specified in the order confirmation. b) In both instances above, if the purchase has been made by a business as outlined in § 343 of Code of Commercial Law (HGB), then § 377 (HGB) applies. c) aa) § 478 BGB remains unaffected by the following rulings. bb) The guarantee period begins with effect from the client taking receipt of the goods. cc) In the case of new goods the guarantee period is two years. dd) Irrespective of the rulings below concerning the reduction of the guarantee period in the case of used goods, a guarantee of two years takes effect in limitation of damages claims relating to bodily harm, personal injury or compromised health resulting from a breach of duty on the part of our legal representative, or on the part of our order fulfilment support team. Furthermore, regardless of the rulings below concerning the reduction of the guarantee period in the case of used goods, a guarantee of two years takes effect in limitation of damages claims for other compensation claims resulting from a possible breach of duty on our part, or on the part of our legal representative, or on the part of our order fulfilment support team. Apart from this, a one year guarantee for used goods takes effect in cases where the client is the consumer. A guarantee for used goods is however ruled out in cases where the client is a business. d) In instances of default of delivery, it is your prerogative to demand supplementary services (be it a correction of the default or an additional delivery). In principle, according to the law, over and above this you have the right to a reduction in the purchasing price or the right to terminate your order, and a right to compensation for damages and the reimbursement for unforeseen expenditure. Demands for supplementary services can be refused if this will only be possible at a disproportionate cost. The right to terminate is ruled out if the default is negligible. § 6 Cost of returning goods in the case of a cancellation You are liable for any costs incurred when returning goods if the delivered items corresponded with those you ordered and if the price of the goods being returned does not exceed 40.00 Euros, or in the event of the price being higher, you have not yet initiated payment, or if you have not yet initiated a part payment as per the agreement. Except for these instances, returning of goods is free of charge. § 7 In the case of long distance transactions, we are not liable for any user information on the acquisition of goods obtained via special and not previously mentioned modus operandi. You can find the specific features of the goods we offer, as well as the validity of the duration of offers with time limits, in each individual product description within the framework of our internet offer. The language in which transactions are carried out is exclusively German. Correspondence relating to any purchase on eBay is saved for 90 days after the transaction has been completed and can be viewed by entering the reference number for the item. Your browser’s print function will allow you to make a printout of the transaction text. You can also save the internet form on your computer by right clicking on it. The transaction for orders from our internet shop cannot be accessed by the client. Furthermore, it will be filed. After completion of the transaction you will automatically receive an email from us with further information detailing how to conclude your transaction. Any complaints and guarantee claims can be made to the address given in the vendor’s details. Information relating to payments, shipping or order fulfilment can be found in the offer. You can review your offer for any mistakes you may have made on a special eBay internet page and by pressing the “back” button of your browser you will be given the opportunity to go to the previous page and edit your entry. The internet shop will give you the opportunity to correct any entries within the framework of the ordering process. § 8 Data protection protocol As the department responsible for the rulings governing the legal protection of data, we assure you that the processing, saving, changing, forwarding, blocking, deletion and use of your personal information by our business is subject to existing data protection legislation and other legal prerequisites to safeguard any personal information pertaining to you. a) The following data protection protocol is applicable to any transaction concluded on the internet auction site eBay: In the case of the conclusion of a transaction, the personal information given by you (name and address) is submitted to us. We only process personal information submitted to us directly by eBay. The information is processed exclusively to fulfil our own business objectives within the parameters of the transaction. We will only forward your personal information to a third party within the parameters of the transaction, for example the company involved in the shipping logistics and the credit institute involved in payment related issues. In cases where personal information is forwarded to a third party, this is limited to the bare minimum. With the conclusion of the transaction, you agree to the processing and use of your personal information for the aforementioned. You have the right to receive information about your personal information filed with us at no charge. Please direct any queries relating to this, to the address given in the vendor identification. In the event that the personal details we have on record for you are incorrect, we will gladly rectify them at your request to do so. Furthermore, you have the right to recall your consent to have data containing your personal information on record with us for future purposes. Should we receive notification to this effect, any personal information we have on record for you will be deleted, unless it is still required to fulfil the requirements of a transaction or if deletion thereof is being prevented by legal provisions. In case of the latter, the deletion option of the personal data associated with that account will be blocked. Should you have any further data protection questions please refer them to the address given in the vendor identification. b) To close a transaction in our internet shop the following data protection protocol applies: We ask you various personal questions within the framework of a transaction, via our client information form, which you forward to us together with the specific information pertaining to your order. We only process personal information you have provided us with. Your data is exclusively used within the framework of our business, to action your order fulfilment for the transaction agreed to. If you sign up for the newsletter, your name and email address will be included for updates on our latest products and services, until such time as you unsubscribe. We will only forward your personal information to a third party within the parameters of the transaction, for example the company involved in the shipping logistics and the credit institute involved in payment related issues. In cases where personal information is forwarded to a third party, this is limited to the bare minimum. By entering your personal information and by accepting this data protection protocol, you declare that you agree to the processing and use of your personal information in accordance with the aforementioned data protection declaration. You have the right to receive information about your personal information filed with us at no charge. Please direct any queries relating to this, to the address given in the vendor identification. In the event that the personal details we have on record for you are incorrect, we will gladly rectify them at your request to do so. Furthermore, you have the right to recall your consent to have data containing your personal information on record with us for future purposes. Should we receive notification to this effect, any personal information we have on record for you will be deleted, unless it is still required to fulfil the requirements of a transaction or if deletion thereof is being prevented by legal provisions. In case of the latter, the deletion option of the personal data associated with that account will be blocked. Should you have any further data protection questions please refer them to the address given in the vendor identification. To enable us to offer you our services on a more individual basis, we make use of so-called cookies. Cookies are identifiers that our web server sends to your computer, which allows it to identify you for the duration of your visit. Most browsers are set up in such a way that they automatically accept cookies. This means that the relevant cookies are filed on your computer. Every time you go onto the internet our server recognises your computer by the cookies saved on your computer, so that you will not have to enter your personal data in the client form every time you place a new order. If you prefer not to have cookies downloaded on to your computer, you can change your browser settings accordingly so that your computer will no longer accept cookies. § 9 Various Federal German law applies to the agreement between us and the client, as well as to the various terms of agreement. In as far as the client is the consumer, the laws applicable to the client’s country of residence apply in favour of the client and remain unaffected by the laws governing this agreement. The application of the UN Convention on Contracts for the International Sale of Goods is ruled out. Our sole legal domicile is the local court in the area where we run our business from insofar as the client is a business as defined by the Code of Commercial Law (HGB), or a public corporation. § 10 Severability clause In the event that individual clauses of this agreement become invalid, either entirely or partially in terms of the law or do so at a later stage, the validity of the rest of the agreement remains unaffected.